Shipping, Returns, Digital Products
& Services Policy

Physical-product orders are generally prepared for shipment within 3–7 business days, excluding weekends and federal holidays. Because Beautélanin® is a small, independently operated business, processing times may be longer during product launches, promotional periods, holidays, preorder campaigns, or periods of unusually high demand.

Processing time is separate from carrier transit time. An estimated delivery date is not a guaranteed delivery date.

If we cannot ship an order within the stated timeframe, we will notify you and provide the opportunity to accept the revised shipping timeframe or cancel the unshipped order for a full refund.

Available shipping destinations and methods will be displayed at checkout. Beautélanin® does not guarantee delivery to every state, territory, country, post-office box, or military address. If the checkout system does not accept your address, please contact us before attempting to place the order through another method.

International shipping, when available, may be subject to customs requirements, import restrictions, duties, taxes, brokerage charges, or delivery delays. Unless otherwise stated, the customer is responsible for charges imposed by the destination country.

Shipping charges are calculated and displayed before the order is submitted. Charges may be based on package weight, dimensions, destination, carrier, and selected delivery method. Promotional or complimentary shipping offers may be subject to minimum-purchase requirements, geographic restrictions, expiration dates, and other stated conditions.

When tracking is available, tracking information will be sent to the email address provided with the order. The creation of a shipping label does not necessarily mean that the carrier has received or scanned the package.

Customers are responsible for reviewing their shipping address before submitting an order. If you discover an error, contact us immediately at sales@beautelaninskincare.com. We cannot guarantee that a submitted order can be changed.

Beautélanin® is not responsible for delivery failures caused by:

• An incorrect or incomplete address submitted by the customer
• Failure to include an apartment, suite, unit, or building number
• Refusal or failure to accept delivery
• Failure to retrieve a package held by the carrier
• An address change not communicated before shipment
• Carrier restrictions affecting the supplied address

If a package is returned because of an incorrect or undeliverable address, the customer may be responsible for reshipping costs. If the customer elects not to have the order reshipped, any approved refund may be reduced by the original shipping cost and any return-to-sender fees, except where prohibited by law.

Carrier delays may occur because of weather, service interruptions, high shipping volume, transportation conditions, or other circumstances outside Beautélanin's control.

If tracking states that a package was delivered but you cannot locate it:

Please inspect your order promptly after delivery. If an item arrives damaged, defective, leaking, materially compromised, or different from what you ordered, contact us within 5 calendar days after delivery at sales@beautelaninskincare.com.

Please include:

• Your name and order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping container and label, when relevant
• Whether the package appeared damaged or opened upon arrival

After reviewing the information, Beautélanin® may provide a replacement, store credit, or refund. When Beautélanin® shipped the wrong item or confirms a damaged or defective product, Beautélanin® will pay any required return-shipping expense.

Minor variations in color, scent, viscosity, appearance, packaging placement, or texture may occur in cosmetic products and do not necessarily establish that a product is defective.

Return window: 14 calendar days after confirmed delivery

A return must be approved before the product is mailed. Packages sent without prior authorization may be refused or returned to the sender.

To qualify for a return, the product must be unused, unopened, unaltered, in its original packaging, in resalable condition, and accompanied by proof of purchase from Beautélanin®.

The following items are final sale unless they arrived damaged, defective, or incorrect:

• Opened or used cosmetics and skincare products
• Products with broken or removed safety seals
• Samples, testers, or trial-size products
• Personalized or customized items
• Digital products and downloadable materials
• Gift cards, except where required by law
• Clearance or expressly designated final-sale items
• Products purchased from an unauthorized third-party seller
• Items returned outside the return period

Email sales@beautelaninskincare.com with your name, order number, product you wish to return, reason for the return, and whether the product remains unopened and unused. If approved, we will provide return instructions.

Unless the return results from a Beautélanin® error or a confirmed damaged or defective product, the customer is responsible for return-shipping costs. We recommend using a trackable shipping method. Original shipping charges and optional expedited-shipping fees are nonrefundable unless the return resulted from our error or applicable law requires otherwise.

Approved refunds issued within 10 business days after return receipt and inspection

Refunds will generally be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post it to your account.

Refunds do not include original shipping charges, expedited-shipping charges, return-shipping expenses, gift-wrapping charges, or other nonrefundable charges, unless the return resulted from our error or applicable law requires reimbursement.

If the original payment method is no longer available, we will determine an appropriate alternative consistent with applicable law and payment-provider requirements.

Individual skin responses vary. A product that is appropriate for one person may not be appropriate for another. Customers are responsible for:

• Reviewing the ingredient list before purchase and use
• Following the product directions
• Performing a patch test when recommended or appropriate
• Avoiding ingredients associated with a known allergy or sensitivity
• Discontinuing use if irritation or an unexpected reaction develops

If you experience a reaction, discontinue use and contact an appropriate healthcare provider when necessary. You may also notify Beautélanin® at sales@beautelaninskincare.com — include the product name, batch or lot information if available, date of use, manner of use, and a description of what occurred.

Products identified as preorders or backorders will include an estimated shipping period when reasonably available. Estimated dates may change because of manufacturing schedules, ingredient or packaging availability, quality-control review, carrier delays, or circumstances outside Beautélanin's reasonable control.

If a preorder or backorder cannot be shipped within the stated timeframe, Beautélanin® will provide notice and the opportunity to accept the revised timeframe or cancel the unshipped item for a refund.

If an order contains both available and preorder items, Beautélanin® may hold the order until all items are ready or ship the items separately. Any applicable arrangement will be stated at checkout or communicated to the customer.

Contact us immediately if you need to cancel or change a physical-product order. We may be able to cancel or modify an order that has not entered fulfillment. Once an order has been processed, packed, assigned to fulfillment, or shipped, it may no longer be changed or canceled.

Beautélanin® may cancel an order because of product unavailability, pricing or inventory error, suspected fraud or unauthorized payment, shipping restrictions, an incomplete or unverifiable address, or a legal or safety concern. If Beautélanin® cancels an order after payment, the applicable amount will be refunded.

Digital products may include e-books, downloadable guides, worksheets, templates, digital journals, recorded classes or webinars, training resources, practitioner materials, protocol documents, online course content, and other electronically delivered materials.

Contact us within 7 calendar days after purchase if the download link does not work, the file is materially corrupted, you received the wrong product, you were charged more than once, or the product is materially different from its description. Beautélanin® will first attempt to correct the problem. When the problem cannot reasonably be corrected, a refund may be considered.

Purchasing a digital product provides a limited, nonexclusive, nontransferable license to access and use it for the purpose stated in the product description. Unless expressly authorized in writing, digital products may not be:

• Shared with another person
• Uploaded to a shared drive, membership platform, course site, or artificial intelligence system
• Copied or reproduced for clients, students, employees, or colleagues
• Resold, sublicensed, translated, published, or distributed
• Used to create a competing product, course, assessment, protocol, or framework
• Modified and presented as original work
• Used to teach or certify others in a Beautélanin® methodology

Professional licenses, classroom licenses, and practitioner-use permissions must be expressly granted in writing.

Cancellation deadline: 7 calendar days before the scheduled event

For an eligible cancellation, Beautélanin® may issue a refund to the original payment method, less any clearly disclosed nonrefundable processing charge. Cancellations received fewer than 7 calendar days before the event are generally nonrefundable. When reasonably possible, Beautélanin® may allow registration to be transferred to a later offering or issue a program credit. Failure to attend does not create a right to a refund.

If Beautélanin® cancels an event, registered participants will be offered enrollment in a rescheduled session, transfer to a comparable program, account credit, or a refund of the canceled event fee.

Online courses, certification programs, practitioner education, and professional resources may be governed by an additional enrollment agreement, licensing agreement, certification policy, or program-specific refund policy. When a program-specific agreement conflicts with this general policy, the program-specific agreement controls for that purchase.

Unless otherwise stated before purchase:

• Self-paced programs are nonrefundable after access has been provided
• Downloaded practitioner materials are nonrefundable
• Completion of a course does not guarantee certification, licensure, employment, income, or professional results
• Loss of access caused by violation of program or intellectual-property terms does not create a right to a refund
• Failure to complete a program within the access period does not automatically entitle the participant to an extension or refund

Beautélanin® reserves appointment time for one client at a time and may also reserve time for preparation, sanitation, record review, and post-service reset.

Cancellation or rescheduling deadline: 48 hours before the scheduled start time

An appointment canceled or rescheduled fewer than 48 hours before its scheduled start time may result in loss of the booking deposit, a late-cancellation charge, or a charge of up to the full scheduled service price. The applicable charge will be disclosed during booking or in the appointment confirmation.

Failure to attend an appointment without notice may result in a charge of up to 100% of the scheduled service price. Future appointments may require prepayment.

Arriving late may reduce available service time so that later appointments and sanitation periods are not disrupted. The service may still end at its originally scheduled time, and the full service price may apply. If the remaining time is insufficient to provide the service safely or appropriately, the appointment may be treated as a late cancellation.

If Beautélanin® must cancel an appointment, the client may reschedule or receive a refund of any amount paid specifically for the canceled service. Beautélanin® is not responsible for incidental expenses, lost wages, transportation expenses, or other costs associated with a canceled appointment, except where required by law.

Service packages, promotional offers, account credits, and bundled purchases may have separate expiration, transfer, scheduling, or refund terms disclosed at purchase. Unless otherwise stated:

• Promotional discounts have no independent cash value
• Complimentary items are not separately refundable
• Used portions of a package are nonrefundable
• Any approved package refund may be recalculated using the regular price of services already received
• Credits may not be transferred to another person without written approval

Nothing in this section limits rights that cannot lawfully be waived.

If you believe a charge is incorrect or a product, download, or service was not provided as promised, please contact Beautélanin® first so that we have an opportunity to review and resolve the concern.

Nothing in this policy limits a consumer's lawful right to dispute a billing error or unauthorized charge with a financial institution or payment provider.

Beautélanin® may update this policy as products, services, fulfillment practices, educational programs, or legal obligations change. The policy in effect on the date of purchase will generally govern that transaction unless a subsequent change is required by law or is more favorable to the customer. The most recent version will be posted with an updated effective date.

Questions about shipping, returns, digital access, appointments, or refunds may be directed to us. Please include your name, order or appointment number, purchase date, and a brief description of the request.

© 2026 Beautélanin® Skincare, a division of Aging Beautified, LLC. All rights reserved.  ·  Effective Date: August 18, 2026